Terms and Conditions
These terms and conditions delineate your rights and responsibilities concerning the usage of this website, accessible at www.theonestopdiveshop.co.uk as well as any products procured through this platform.
We reserve the right to modify these Terms at any time by posting such alterations on the website. Your continued utilisation of the website subsequent to the notice of modifications implies your acceptance of the new terms.
The One Stop Dive Shop Ltd
The Yard 2B Scarne Mill Industrial Estate
Launceston
Cornwall
PL15 9HS
Email: sales@tosds.co.uk
Accuracy of Content
Every effort has been made to ensure the accuracy of the content on this website, including the correctness of prices at the time of publication and the accurate description of all products, including any associated guarantees. Orders will only be accepted if there are no significant errors in the description of goods or their prices as advertised. All displayed prices are inclusive of VAT. Dimensions provided are approximate. To the extent permitted by law, we disclaim all warranties, whether express or implied, regarding the accuracy of the information contained in any content on this website. We shall not be held liable for any loss or damage arising from the use of any information on this website. The final price of goods cannot be confirmed until your order is accepted in accordance with our Contract.
The Contract
Confirmation of an order receipt indicates that we have received your order, but it does not signify the existence of a contract between us. We will acknowledge acceptance of your order, thus forming a contract between us, upon receipt of your payment and the issuance of an invoice.
The completion of the contract occurs upon dispatch of the ordered goods to you, unless we have informed you of our inability to accept your order, or if you choose to cancel it by contacting our customer service team at sales@tosds.co.uk between 9:00 am and 4:30 pm, Monday to Friday, excluding Bank Holidays.
Reasons for non-acceptance of an order may include declined payment authorization or errors in pricing or description of goods due to our oversight.
Making a Purchase
To make a purchase, you must be a resident of the United Kingdom mainland. We do not ship to locations outside of the United Kingdom mainland.
Making a purchase is straightforward. Simply browse our store, add desired items to your shopping cart, and proceed to checkout. You will be prompted to provide necessary details to complete the order.
Prices are listed in British Pounds and exclude delivery and VAT unless stated otherwise. VAT is charged at 20%. Payment in full for the ordered goods is required at the time of purchase. We are not obligated to supply the goods until we have accepted your order and received full payment.
We accept payments via credit & debit cards or direct bank transfer.
For non-standard orders, i.e dry suits or anything made to measure customers must provide accurate dimensions and a description of the area for which the products are intended. We shall not be liable for any mistakes made by the customer in providing measurements.
All dry suits made to measure or standard. once ordered are none returnable and nonrefundable.
By placing an order, you agree to purchase the goods and allow us to use your personal details to fulfil the order (including sharing your details with subcontractors and couriers when necessary).
The site and the goods offered through it are subject to change without prior notice. We reserve the right to improve, alter, or modify designs without prior notification. Any changes to advertised goods will be communicated to you before dispatch. In case of a price change, we will contact you to ensure the revised price is acceptable.
Credit Card Security
We do not store any credit card information.
Delivery
We will inform you of the availability of goods at the time of ordering. Any specified delivery period shall commence once all order details and payment have been finalised. All delivery dates are subject to change. Prior to shipping your goods, we will contact you via email or phone to confirm the estimated delivery date.
Cancellation and Refunds
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days from the day you received it for all our standard products, excluding non-standard goods made to customer specifications.
If you are dissatisfied with your goods, you must notify us in writing (including email) within 24 hours of receiving the goods or call us at 01752 422163. To qualify for a refund, the goods must be returned unused, undamaged, and preferably in their original packaging, along with your receipt. Returned items must be in "as new" condition and resaleable. All returns must be sent to us. Using the product in any way constitutes acceptance of the product(s), and we will not refund any made to measure suits or items. used orders or products. If you are not entirely satisfied, do not use the product in any way, as use signifies acceptance of the product.
We will refund the item's price or exchange the goods if they were delivered in error, damaged, or faulty upon receipt by us.
If we find that the returned product is damaged and unsuitable for resale, we reserve the right to refuse a refund.
If a refund is agreed upon in writing, it will be issued within 30 working days after a credit note is issued to you. If you haven’t received a credit note or written confirmation from the managing director, unfortunately, a refund has not been approved, and no refund will be processed.
Carriage costs will only be refunded for incorrect, faulty, or differing items from the advertised goods. Customers are responsible for returned parcels until they are received by us. If you wish for us to arrange collection of the returned item, return carriage costs will be deducted from any refund due.
We do not accept cancellation of orders for non-standard products made to customer specifications. Our 7-day money-back guarantee does not apply to these items unless they are found to be damaged or faulty upon delivery.
Your rights to return goods are protected under the EU Distance Selling Directive.
We guarantee all our products for a maximum period of 1 year subject to correct use and maintenance . In cases of damaged or defective goods, our guarantee covers the cost of replacing the defective product; however, it does not cover consequential expenses incurred in replacing the product. We shall not accept any liability for damage caused by incorrect assembly of fittings, incorrect use, or incorrect or lack of knowledge. We cannot be held responsible for minor defects in products occurring after the products have left the store.
The purchaser assumes full responsibility for ensuring they have completed the necessary training or courses required for utilizing the products or equipment they are acquiring.
Privacy Policy
The one stop dive shop ltd does not disclose buyers’ information to third parties, except when necessary for order fulfillment. In such cases, the third party is prohibited from disclosing any details to other parties.
We take all reasonable precautions to secure the details of your order and payment. However, we cannot be held liable for any loss you may incur due to unauthorized third-party access to data provided during website ordering. It is your responsibility to safeguard your password and account details from misuse. We shall not be liable for any loss or damage resulting from your failure to protect your password or account details.
This shopping site uses cookies to track the contents of your shopping cart, store delivery addresses, and remember your details if you choose to sign in. Cookies are also used after you log in as part of the login process. You can disable cookies in your browser settings; however, doing so will prevent you from placing orders or benefiting from features that use cookies. Data collected by this site is used to: a. Process and fulfill customer orders b. Administer and enhance the site and service c. Disclose information to third parties for delivery purposes only.
General Terms
The content and copyright of the Site are owned by or licensed to us. You are authorised to view or print individual pages for personal use only. Any other use requires our prior written permission.
We reserve the right to suspend, restrict, or terminate your Site usage at any time.
We strive to ensure that information on this site is accurate and up to date; however, we cannot guarantee its accuracy and shall not be held liable for inaccuracies or outdated information.
Photographs, sizes, and specifications provided on the site or in our brochure are approximate and intended as a guide only.
We do not share your details with third parties, but we may occasionally contact you with details of new products or relevant offers. If you prefer not to receive such information, please inform us in writing.
These terms and conditions do not affect the statutory or common law rights of the purchaser.
Compliance with laws
The website may only be used for lawful purposes in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding this website and any transactions conducted through it.
Limitation of liability
We value your patronage and take our obligation to you seriously. In the event of any failure on our part, we will endeavor to rectify the situation or address a valid and reasonable claim. However, we cannot be held responsible for failures arising from events beyond our control, and we expect your demands and expectations of us to be reasonable. This disclaimer does not affect your statutory rights as a consumer or your right to cancel your Contract. Nothing in these Terms & Conditions shall exclude our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
We shall not be liable for any losses or damages arising from the use of this website or from the misuse of goods purchased from this website.
If any part of these Terms & Conditions is deemed unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
No waiver by us of any term or provision shall be considered a waiver of any other term or provision.
For details on your consumer rights, please contact the Consumer Direct service operated by the Office of Fair Trading.
Entire Agreement
These Terms & Conditions govern our relationship with you. Any changes to these Terms & Conditions must be in writing and signed by both parties. By agreeing to these Terms & Conditions, you confirm that you have not relied on any representations other than those outlined herein, and you agree that you shall have no remedy in respect of any such representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability to you in respect of any fraudulent or negligent misrepresentation, whether or not incorporated into these Terms & Conditions.
Law
These Terms & Conditions shall be governed by the laws of England & Wales.