At The One Stop Dive Shop Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from this website.
1. Information We Collect
We may collect and process the following data:
- Personal Information: Name, address, email address, phone number, and payment details when you make a purchase.
- Account Information: Username and password if you create an account with us.
- Transaction Data: Information related to your purchase history and order details.
- Technical Data: IP address, browser type, and device information collected through cookies.
- Communication Data: Details from any correspondence you send us, including email inquiries or customer service messages.
2. How We Use Your Information
We use the data we collect to:
- Process and deliver your orders.
- Provide customer service and support.
- Notify you of any changes to our services.
- Send marketing communications (only if you have opted in to receive them).
- Improve our website, products, and services through analysis of user behaviour.
- Comply with legal obligations or resolve disputes.
3. How We Protect Your Data
We take your privacy seriously and employ strict security measures to protect your personal data, including:
- Encrypted payment processing.
- Secure servers and firewalls to prevent unauthorised access.
- Regular security audits and updates.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Service Providers: Trusted third parties such as payment processors, couriers, and IT service providers who assist in delivering our services.
- Legal Obligations: Government authorities or law enforcement if required by law or to protect our rights.
5. Cookies
Our website uses cookies to enhance your browsing experience and gather data on how the website is used. You may choose to disable cookies in your browser settings, but this may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of any incorrect or incomplete information.
- Request deletion of your personal data in certain circumstances.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with a supervisory authority if you believe your data rights have been violated.
7. Retention of Data
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.
9. Contact Us
If you have any questions or concerns about our privacy practices, please contact us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.