Fast and Free Nationwide Delivery.
How much is shipping?
Our standard delivery is FREE on all orders. There is no minimum order value to get free shipping.
You can also choose to upgrade your delivery to any of the following services for an additional cost.
DPD Next Working Day @ £6.95
DPD Next Working Day Before 12pm @ £9.95
DPD Next Working Day Before 10.30am @ £14.95
DPD Saturday Delivery @ £14.95
DPD Saturday Delivery Before 12pm @ £19.95
DPD Saturday Delivery Before 10.30am @ £35.95
When will my order be shipped?
Orders placed Monday to Friday before 1pm will be dispatched the same day (excluding Bank Holidays).
Please note, orders placed after the cut off point, will be packed and shipped the following working day. This excludes Bank Holidays and Weekends.
We take great care to ensure your orders are properly packed and dispatched so they reach you in perfect condition.
Mainland UK Delivery
We use Royal Mail and DPD Local for delivery. If you have a preference not to use either service, please mention this in the comments section when placing your order. Please note, orders containing LiPo batteries cannot be shipped via Royal Mail, so DPD Local will be used.
Orders placed before 1pm are shipped the same day, Monday to Friday (excluding Bank Holidays). Orders placed after 2pm on Fridays will be shipped the following Monday (or Tuesday if Monday is a Bank Holiday). For Saturday deliveries, please choose the appropriate shipping option in the checkout.
High-Value Orders
We do not ship high-value orders to unconfirmed PayPal delivery addresses. If your PayPal address is unconfirmed, please contact us before ordering to arrange an alternative payment method or confirm your address. We reserve the right to cancel and refund orders shipped to unconfirmed addresses.
Undelivered Orders
Orders returned due to incomplete or incorrect addresses, or non-collection from your Post Office, may incur a re-delivery charge at our discretion.
Delivery to Remote Areas
Please note that deliveries to the Orkney Islands, Shetland Islands, and rural parts of Scotland may take longer than usual. If in doubt, please contact us before placing your order.
Returns
Items may be returned under the following conditions:
a) You can return items within 14 days of receipt*, provided they are unopened, in their original, undamaged packaging, with tags (if applicable), and suitable for resale. The cost of return postage is the buyer’s responsibility, and items should be returned using a trackable shipping method.
b) Please email sales@tosds.co.uk to obtain an RMA number, which helps us track and process your return efficiently.
c) Refunds will be issued for the value of the returned products, excluding the cost of postage paid. If free shipping was selected, no postage will be refunded or charged.
d) Faulty items can be returned for a full refund within 30 days of receipt. If the item is confirmed faulty (this excludes international orders), return postage will be reimbursed. Items should be returned via the most economical shipping method, including insurance if appropriate. Returned items remain the sender's responsibility until they are received by us. We recommend using a trackable delivery service for your peace of mind, including for faulty items returned outside of the 30-day refund period.
Please note, items returned without receiving an RMA number or without the original invoice may experience delays until the order can be matched to the correct individual for replacement, repair, or refund.
If opened or used items returned as faulty are found to be in working condition, a return postage fee of £9.50 (including VAT) may be charged.
Items returned due to order error, change of mind, or no longer being required that are opened, damaged, or unsuitable for resale will not be refunded.
All Santi Dry Suits are made to order, please contact us to discuss your requirements.
Current times are 8-10weeks for dispatch.
Most Suex products are stocked, however, it can take up to 2-3 weeks for dispatch if the item is not in stock.
Shearwater products are stocked, however, it can take up to 1-2 weeks for dispatch if the item is not in stock.
Halcyon products are stocked, however, it can take up to 2-3 weeks for dispatch if the item is not in stock.